A Consumer Reports survey of more than 27,000 individuals revealed that customers rank Walmart the worst among grocers. Of the 55 stores the survey ranked, Walmart superstores received the lowest ratings when individuals were asked about issues such as cleanliness, quality of perishables, service and prices.
According to the Today Show (see their full segment below), many of the grocers received some negative feedback, but none scored as poorly as Walmart.:
The top gripes: long lines at checkout because not enough checkout lanes are open, congested aisles, out-of-stock advertised specials and inadequate selection. Nearly half of Wal-Mart shoppers complained about the lack of open checkouts.
This news comes as no shock to many Walmart workers, who have been vocally speaking out about the results of understaffing issues. Workers report that severe understaffing has led to empty shelves, food going bad, long lines and an overall poor customer experience.
Recently, Walmart workers launched a petition calling on the company to publicly commit to stop cutting hours. Giving workers sufficient hours would not only translate into a better customer experience, but would also give workers a chance to earn the wages necessary to make ends meet. You can sign their petition at here.